Service Advantage
Don't let our name mislead you. While our
technology delivers significant advantages, it's our people who
provide the personal, responsive service that our customers
appreciate. From your initial call, to strategic planning
throughout the year, to handholding during renewals, you speak with
knowledgeable professionals dedicated to your business. These
experts guide you through each step of the process.
Long after the sale, our representatives are available to you -
and to your employees - every single business day. This is a huge
distinction from traditional brokers and a terrific time-saver for
you. Think about it. If your employees don't understand their
coverage or are having difficulty with a claim, you don't have to
troubleshoot - we do it for you. Most agencies simply don't have
the capacity to routinely serve businesses this way; Digital has an
entire team devoted to these endeavors. You can focus on running
your business; we take care of your employee benefits needs.
Take a look at the vast array of support
services Digital provides - at no extra cost to you:
- Customer Advocate Center: Staffed with
experts to answer employees' questions about claims, plan
eligibility, provider networks, plan design features and pharmacy
issues.
- Benefits Resource Center: Employer
resource available 24/7 with state-specific benefit information,
Ask the Expert support desk, online library, training tools and
materials such as employee handbook templates and
newsletters.
- Wellness Management Center: Help control
costs and guide employees to become better health care consumers by
engaging in healthier lifestyles. Key features include a health
risk assessment, interactive health education lessons, health logs
and trackers, wellness calculators and self-care
resources.
- Health Care Reform Resources: Valuable
information and resources to help you stay abreast of regulations
that will impact your business. We're committed to bringing you the
tools and data to help navigate this complex, evolving
challenge.
- Proactive Customer Support: We keep on
top of your employee benefits needs throughout the year - not just
during the rush of renewals. Expect a mid-year strategy checkup
with a current program analysis, portfolio and compliance reviews,
a product gap analysis, market overview and service plan
review.
- Creative Solutions: Insurance coverage
isn't the only way to protect your employees. Many savvy businesses
offer additional solutions that can provide significant tax
advantages to the company, as well as to their workforce. Digital's
experts can counsel you about Health Savings Accounts, Flexible
Spending Accounts, Dependent Care Accounts, Health Reimbursement
Arrangements, Premium Only Plans, Transit Plans and other
options.
- Compliance Assistance: Staying on top of
IRS and ERISA regulations is an enormous task for any employer.
Digital manages the process and files proper documentation,
limiting the employer's liability related to benefits programs.
Expert assistance includes:
• Employee benefits compliance review for HIPAA and document
compliance
• Plan document filing and discrimination testing
• COBRA and state continuation assistance
• Health care reform compliance
