Services
Customer Advocate Center
Insurance is complicated. We understand. And
with Digital, you have an ally by your side every step of the way.
Our Customer Advocates are available to you every business day. We
are eager to provide confidential answers to your questions about
claims, eligibility, provider networks, plan design features,
pharmacy issues and more.
Typical questions:
- How do I find an in-network provider?
- Have I met my deductible?
- The doctor told my husband he needs a procedure. Is it
covered under our plan?
- We recently changed plans; can you explain the new
deductible and co-pay?
- How do I file a claim?
- I'm having trouble getting my prescriptions filled; can
you help?
- I was hospitalized and have not yet received my bill.
What should I do?
Most insurance brokers simply don't have the capacity to
routinely serve employees of small businesses and mid-sized
companies this way; Digital has an entire team devoted to these
endeavors. This is a huge distinction from the relationship
businesses often have with traditional employee benefits agencies.
Because their resources are limited, they focus on meeting the
needs of larger accounts. Inquiries from employees are typically
referred to carriers. But, not by us.
Because we specialize in creating great customer experiences,
meeting your needs is a priority. Digital has the expertise,
resources and technology to follow through on that promise. We look
forward to hearing from you. Contact us via:
Phone: 1.866.736.6640
Email: service@digitalinsurance.com
Online Chat
Wellness Management Center
You expect health insurance to assist when you
or a family member is sick. Did you know by working with Digital
Insurance, you also get help staying well? Digital's Wellness
Management Center provides abundant resources and interactive tools
to guide you and your loved ones to healthier lifestyles. You'll
learn about risks for illness and disease, while receiving valuable
information about how to improve your daily practices and
behavior.
The interactive multimedia format is fun and easy to use. Key
features include a health risk assessment, health education
lessons, health logs and trackers, wellness calculators and
self-care resources. You'll find information and images that
address hundreds of topics. You're only clicks away from a tool
that empowers you and your family to make better choices, lead more
productive lives and combat rising health care costs.
The Wellness Management Center was developed in partnership with
the Duke University Center for Living. All information is
confidential and data you may enter is never shared with your
employer. You are fully protected by HIPAA regulations that ensure
privacy of health information.
If your employer offers health insurance through Digital, you can
get started on the road to a healthier you today. Click here to register.
