Employees FAQs
FAQs
What policies and coverage are available to me through
my employer?

Digital works with your company to provide the best employee
benefits package to meet its workforce needs, as well as budget
considerations. The policies available to you depend on what your
employer selects. Talk to the person at your organization
responsible for employee benefits or contact our Customer Advocate
Center for details about your coverage and options.
I see products on your website that I would like to
obtain, but they are not available through my employer. How can I
get such coverage?
If you are interested in obtaining a type of policy not
currently offered through your workplace, talk to the person at
your organization responsible for employee benefits. Some
businesses elect to offer additional voluntary benefits - while you
pay the entire cost of the premium, you and your colleagues may
quality for group rates. We also work directly with individuals to
help them obtain the coverage they desire at affordable prices.
Refer to the
Individuals & Families section of our website for more
information.
Who do I contact when I have questions about my
insurance?

You can always go directly to the insurance carrier who supplies
your coverage. However, Digital's Customer Advocates are available
any business day by phone, email or online chat to answer your
questions or troubleshoot issues that may arise with your insurance
provider. This is one of the distinctive advantages Digital
provides to our customers.
How do I contact Digital's Customer Advocate
Center?

Phone: 1.866.736.6640
Email: service@digitalinsurance.com
Online Chat: Select this option from the navigation bar in the
Employee section of the website
I'm a private person and don't want to discuss personal
health issues with my employer. Can you help?

Digital's Customer Advocate Center is ideal for employees who
want to maintain confidentiality. Because you can communicate
directly with our representatives, you never have to share private
health matters with your employer. We adhere to all HIPAA
guidelines to guard and protect your health information as governed
by law.
Our health insurance premiums are expensive. Is there
anything we can do to reduce the cost?
Currently, insurance carriers rate companies based on risk, as
well as other factors. In other words, if employees or their family
members have a lot of health issues or claims, premiums will be
more expensive for everyone who works there. This presents
particular challenges for small businesses and mid-sized companies.
While one intention of health care reform is to change these
dynamics, improving your health status and becoming a better health
care consumer is the best way you and your colleagues can help
lower health insurance costs. And you're likely to feel better and
be more productive! Digital's Wellness Management Center provides
the information and interactive tools to help you engage in a
healthier lifestyle.
Digital also can work with your employer to identify other ways to
make health insurance more affordable. A High Deductible Health
Plan (HDHP) with a Health Savings Account (HSA) is an option more
companies are providing. In addition, there are tax advantages to
you - and/or employers who offer Flexible Spending Accounts (FSA),
Dependent Care Accounts (DCA), Health Reimbursement Arrangements
(HRA/105) and Premium Only Plans (POP).
How do I access the Wellness Management Center?
What advantages do I receive when my company works with
Digital Insurance?

You will experience the same superior level of service as those
who work for large organizations. Our goal is to simplify your
health care journey -- especially while the complexities
surrounding health care reform make insurance coverage more
confusing. We have knowledgeable professionals available to assist
you through our Customer Advocate Center. In addition, you and your
family have 24/7 access to our Wellness Management Center, packed
with information and interactive tools promoting healthy
lifestyles. Whenever you communicate with Digital, the information
you share is confidential. In compliance with HIPAA guidelines, we
never discuss your health information with your employer.
What advantages does my company receive by working with
Digital Insurance?

We are the nation's leading employee benefits agency
specializing in insurance for small businesses and mid-sized
companies. Our national footprint, technology, resources and
benefits expertise help customers control costs by leveling the
playing field for employers and employees. Digital's customers
experience the same advantages large organizations receive.
How are you different than other options my employer
might consider?

Our approach is very different from traditional brokers and
agents. Often big brokers focus on large, profitable accounts.
Small firms have limited resources and lack the licensing that's
essential if a business operates in multiple states. Working
directly with a carrier limits available choices.
We founded Digital Insurance to address the employee benefits
needs of the underserved small and mid-sized business segment. In
1990 we began building our unique technology platform, relationship
management tools and expertise. We amassed our customer base by
partnering with brokers to manage their smallest accounts, freeing
them to focus on larger companies. Digital now represents more than
400,000 insureds and serves more than 20,000 employers, achieving
marketplace leadership in the small business arena. The current
economy and the advent of health care reform make the
infrastructure we've built tremendously relevant today.
How are you different from an insurance carrier?

An employee benefits agency is different from an insurance
carrier that provides medical, dental, life and disability
insurance. We advise business owners and managers about the best
available options for their employee benefits package, based on the
employer's financial and strategic goals.
Digital Insurance Overview
Digital Insurance is the nation's leading employee
benefits agency specializing in insurance for small businesses and
mid-sized companies. Our national footprint, technology, resources
and benefits expertise help customers control costs and simplify
the health care journey. We level the playing field for employers
and employees, delivering the same advantages experienced by large
organizations. Respected for its industry leadership and responsive
service by knowledgeable professionals, Digital's innovative
solutions empower customers to navigate the complexities of health
care reform and guide individuals to become better health care
consumers.
Contact Information
Digital Insurance
400 Galleria Parkway, Suite 300
Atlanta, GA 30339
770.250.2900
www.digitalinsurance.com
Customer Advocate Center
Phone: 1.866.736.6640
Email: service@digitalinsurance.com