Technology
When we formed Digital Insurance in 2000, we
began investing in a unique technology platform. By combining data
with communications and relationship management tools, we now
leverage the most advanced national employee benefits brokerage
system geared to small businesses and mid-sized companies. With
health care reform and the complexities of the current insurance
market, this infrastructure has become even more relevant,
providing tremendous value to all of our constituents.
A single integrated system manages customer, carrier,
accounting, regulatory and licensing data. You can imagine the
distinct advantages created by having all of this information in
one place. We can instantly determine whether a customer has paid a
premium and if the carrier has properly processed commissions. When
employers call, we know who they are, details about their policies
and even if their state has issued new compliance mandates. When
employees contact us, we can help them determine plan eligibility,
provider networks and claims status.
Our partners have direct access to our system through Digital
Insurance Link. You can view real-time account data and determine
at-a-glance what's going on with your accounts. Continuous notes
record points of contact, as well as business challenges and
opportunities. You can see where we stand with renewals, how
frequently we've interacted with them - and how often they have
reached out to us. Our system expands your view of your customer,
while diminishing the time you invest.
Digital's technology also offers powerful advantages to your
customers. They receive the facts they need quickly, packaged in a
way that makes sense. Robust communications technology allows us to
quickly update customers about issues such as health care reform.
As a result, your customers are more informed and empowered to
navigate through complex insurance issues. They are better prepared
for the road ahead. And with Digital, so are you.
