Services
Digital Insurance offers big solutions to
small businesses and mid-sized companies. Because we specialize in
this area, we have developed tools and resources that enable us to
deliver premium services to employers, regardless of their
size.
This combination of elements is unmatched in the marketplace;
often traditional brokers and agencies can't afford to duplicate
these distinctive benefits. Take a look at the suite of services
your customers receive at no extra charge:
Strategic Planning
During regular touch points throughout the
year, we discuss with your clients:
- Business: What has changed and what the future holds, plus
staffing, turnover, the quality of employees you attract and how to
remain competitive.
- Current benefits portfolio: What you and your employees like
and don't like, as well as affordability.
- Industry issues: Legislative updates, carrier news and product
updates.
If you're considering changing plans, we'll talk about other
carriers operating in your market and their national accreditation
scores.
- Service: Your experiences, how many interactions we've had with
your employees and our turnaround time.
- Renewal planning: Your budget, plan expenses and what you might
want to modify or augment.
- Action plan: What happens next and when.
Most traditional brokers want to spend more time with their
customers, but reality dictates that your smallest accounts cannot
be your top priority.
Customer Advocate Center
Our Customer Advocates are available to your customers'
employees every business day to answer questions about claims,
billing, plan eligibility, provider networks, plan design features
and pharmacy issues. You don't have to troubleshoot - we do that
for you. Digital has an entire team devoted to these endeavors.
Benefits Resource Center
Ideal for businesses with minimal HR staff, this robust online
resource delivers reliable, practical tools and state-specific
information to address many of your clients' HR needs 24/7.
- Time Savers: Downloadable job descriptions, policies, employee
handbook templates, hundreds of training tools (on topics such as
safety and sexual harassment) and much more
- State HR Compliance Library: Plain-English analysis of key HR
topics for each state
- Job Description Manager: Valuable tool to develop and manage
job descriptions
- Salary Data: Salaries for more than 2,400 jobs by state
- Ask The Expert: Answers to questions from an attorney or HR
professional within 24 hours
Wellness Management Center
A healthier workforce creates more productive employees and
leads to lower insurance premiums. The Wellness Management Center
guides employees and their families to become better health care
consumers and engage in healthier lifestyles with a diverse array
of information and interactive tools. Key features include a health
risk assessment, health education lessons, health logs and
trackers, wellness calculators and self-care resources.
Additional Services
- COBRA Assistance
- HIPAA Compliance
- Total Compensation Reports
