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Mercer Health & Benefits expands small business capabilities via Digital Insurance
NEW YORK (September 20, 2006) - Mercer Health & Benefits announced today that it has signed a definitive agreement with Digital Insurance, Inc. to expand its services for Mercer’s small group benefits customers.
Under the agreement, Digital Insurance will staff a dedicated Mercer Health & Benefits sales and service team that leverages state of the art infrastructure to more broadly support the unique needs of small employers nationally.
“This strategic partnership with Digital Insurance represents a significant investment by the Enterprise segment of Mercer Health & Benefits to respond to the challenges facing small businesses around the country. Our research tells us that innovative products and flexible service teams, coupled with local and centralized sales and service elements, will provide a superior level of responsiveness and creativity to this important market segment. With this in mind, we are crafting a solution that draws from the best that Mercer Health & Benefits and Digital Insurance have to offer,” said Bob O’Brien, Mercer H&B’s Business Leader for the Americas.
Digital Insurance will provide each Mercer Health & Benefits small business client with a dedicated account management team consisting of an account manager, account coordinator and sales consultant. These teams are geographically focused to proactively address a client’s strategic benefit needs while assisting them in a variety of ways including day-to-day claims and billing issue resolution as well as overall renewal management.
“Our intention is to work with Mercer Health & Benefits to redefine the way small employers are provided for in the employee benefits arena. By leveraging our national scale, technology and team structure of experienced benefits professionals, we are positioned to deliver ‘real time’ customer service. The combination of our respective organizations is able to change the economics of managing this market segment while maintaining the high level of service that Mercer’s clients have come to enjoy,” said Adam Bruckman, President and Chief Executive Officer of Digital Insurance.
About Mercer Health & Benefits
Mercer Health & Benefits is a business of Mercer Human Resource Consulting, a global leader for trusted HR and related financial advice and services, which has more than 15,000 employees serving clients in over 180 cities and 40 countries and territories worldwide. Mercer H&B is the recognized leader in small group benefits brokerage, currently servicing over 6,000 customers with 2–500 employees. The company is a wholly owned subsidiary of Marsh & McLennan Companies, Inc., which lists its stock (ticker symbol: MMC) on the New York, Chicago, Pacific and London stock exchanges.
About Digital Insurance
Headquartered in Atlanta, Digital Insurance delivers innovative health and benefits solutions designed
specifically for small businesses nationwide. Digital represents the largest market share of small group
business, working with brokers, agents and financial services companies to acquire or expand their
customer base, as well as improve profitability and efficiencies. Through Digital’s INcompass suite of
services, clients gain access to price advantages, an unparalleled range of products and the superior
service experienced by large employers. For more information, visit www.digitalinsurance.com.
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