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"This is a long overdue thank you/service commendation but hopefully better late than never. In August, I contacted Justin Davis to help me transition to individual coverage for me and my husband from my former employer's group plan. Having been an HR professional for over 35 years, I have worked with many benefits professionals and brokers over the years, but your staff was exemplary … I was amazed at the knowledge base and professionalism Justin displayed plus the excellent, responsive service he and his team all showed (Georgia initially, Monica later and now recently Christina from your Customer Advocate Center who helped me with several new plan questions). Everyone has been outstanding, but in particular I have to credit Justin with his extraordinary effort, since he seemed to be the one who orchestrated the entire process and spent a considerable amount of time helping me evaluate plans swiftly and effectively. Digital was not only able to answer many plan/eligibility/cost-comparison questions but was able to transition my coverage seamlessly in less than two weeks, which saved us a large COBRA premium payment we otherwise would have been forced to make. I am sorry I didn't send this sooner but since I've been thinking about what a great, great job Justin and the team all did for us, I finally found the time from my demanding schedule to communicate these observations. Thank you for having such great staff."
"My company has worked with Margie Galivan for the past several years. During this time, Margie has been nothing but great to work with. She is always responsive and 'one step ahead of the game' when it comes to helping our company. This year, through a series of events, we decided to move our health insurance elsewhere. This was a horrible decision. After only 14 days into our new plan, we'd had nothing but problems. This morning I called Margie yelling "HELP." As always, she was friendly and responsive - but the best news is that I can happily say she again has our business. Whew! What a relief to be back in good hands. Digital Insurance has a great asset in Margie. We feel so blessed to be served by her."
Accolade Property Management Group
"I have just finished looking over your company's newsletter. I found it be comprehensive and informative. Nice job. I particularly appreciate the information on health care reform. Thanks for sending it along."
HK Laundry Equipment Inc.
"We recently made the decision to engage Michael Fields/Digital Insurance for our medical/vision/dental and life benefits renewal. I have often had the opportunity to work with service providers in various areas, and I wanted to take a moment to simply convey how much of a pleasure it has been to work with Michael. Our renewal process went as smoothly as possible thanks in large part to Michael conceptualizing and communicating the various choices coupled with his professionalism and dependability. He certainly reflects high on Digital. We look forward to continuing a very positive working relationship."
Will Robbins/Business Relations Principal
"I am one of the office managers of Odelson & Sterk, Ltd. and have had the pleasure of working with Debbie at your company for the past year.
With Thanksgiving right around the corner, I have been thinking about what I am truly grateful for and one thing for certain is, I am thankful for having Debbie in my corner. She has helped me more times than I can count through answering all insurance questions, keeping me updated on all reform issues and helping me institute insurance programs that our employees and the firm can participate in while watching their budgets.
Just wanted to let you know what a gem Debbie is and how grateful I am to have her help and guidance. "
Jan Stanley/Office Manager
Odelson & Sterk, Ltd.
Evergreen Park, IL
"I wanted to provide a little feedback on Donna for your records. As we head into our health insurance renewal period, I am sure I am not the most receptive person on the planet when it comes to hearing about premium increases, changes in compliance laws -- and so on.
I want to make sure you're aware that Donna has always approached our account with what I will describe as "professional, knowledgeable warmth." It can't be easy to be in her position, calling me to let me know we will be facing an increase in costs. But the way she handles the situation, with an obvious deep understanding of the issues, the history and the options, makes this process - yes I dare say it - a delight. She has always been courteous. She has always been prompt. She has always demonstrated a knack for follow up and follow through. I consider our company fortunate to have Donna and Digital Insurance as our experts in this field. Please be sure a gold star is placed on her report card."
"Digital is at the forefront of change. Its national footprint, combined with the company's superior technologies and pioneering systems, is going to be very beneficial for our clients and differentiate us from the competition. We've considered expanding, and this new relationship provides us the platform and the leverage to grow."
"Digital's proprietary ancillary products, cutting edge technology and impressive scope of services significantly expand our capabilities, providing us with crucial industry intel and new tools to better serve our clients. We share a common approach to business, and our agency cultures are very similar. Like Digital, Brown Insurance Services makes client service its top priority."
"As the industry continues to evolve in the wake of health care reform, aligning with DBA enables me to provide clients access to more resources and better technology that differentiate us from the competition. Plus, Digital's culture and entrepreneurial spirit is a perfect fit for Health Star."
Health Star Consulting
"Our partnership is great. Digital is growing our book of business, our clients are happy and we are pleased. Gibson matters in Digital's world, as do our clients and prospects. We feel it and believe it and it shows."
Tim Leman, Vice President/Director of Employee Benefits
"One of our primary goals at the Hylant Group is to offer a product and service model that matches the specific needs of each of our clients. After an extensive due diligence process, we determined that a partnership with Digital Insurance would achieve this goal for our valued small group customers, and would also create additional opportunity to expand our middle market client base."
Jerry Lynott, Employee Benefits Practice Leader
"We have seen great results with the Digital sales referral process - they consistently meet internal, as well as client timelines. They are knowledgeable in our market and provide our customers with high quality advice and personal service. We have also experienced a high close ratio and have confidence that the Digital team can deliver positive results for our clients."
Jennifer Walsh, Practice Leader
Woodruff Sawyer & Company
"Digital came along and was a savior for our customers and clients. Now we have a wonderful solution and our small businesses are getting the same level of service and support as large businesses through Digital. They have been able to keep customers happy and get a 98 percent retention rate."
The A.I. Group
"Every year we strive to focus on bigger clients. Our partnership with Digital Insurance provides the resources we need for smaller benefits clients and enables our agents to focus on our firm's larger business goals."
Judy Whitson, Vice President of Employee Benefits
Bolton & Co.
"This strategic partnership with Digital Insurance represents a significant investment by the Enterprise segment of Mercer Health & Benefits to respond to the challenges facing small businesses around the country. Our research tells us that innovative products and flexible service teams, coupled with local and centralized sales and service elements, will provide a superior level of responsiveness and creativity to this important market segment. With this in mind, we are crafting a solution that draws from the best that Mercer Health & Benefits and Digital Insurance have to offer."
Mercer H&B's Business Leader for the Americas