Words From Another Happy Client
I am reporting excellent service that
I am receiving from Athenia Blomquist in your Customer Advocate
Center.
Athenia has been following up on
several questions I have related to bills I received from medical
providers and how those bills relate to the coverage I have.
Athenia is being prompt, thorough, patient and persistent in
reviewing the information and discussing it with the carrier and
then with me. In addition, her manner on the phone is extremely
pleasant.
At a point in my career I served as
the chief financial officer and chief quality officer of a unit of
a very large company. We taught our employees that exceeding client
expectations is a wonderful way to satisfy customers, build
customer loyalty and increase customer retention rates, thereby
increasing profitability.
I sincerely appreciate Athenia's
professionalism and diligence. The actions she is taking are
perfect examples of how to increase customer satisfaction and
retention.
Wishing you a great weekend,
Digital Client
Orange, New Jersey
